Feedback from previous guests about their experience
84%
liked the resort and would come back again
Stunning views
Thoughtful service
Challenging access
Variable ski conditions
8.4/10
Great
Rooms
8.0
Location
6.6
Service
9.2
Dining
8.0
Guest reviews
8.4/10
based on 5 reviews
8.0
8.0/10 based on 142 reviews
Evelyn
United Kingdom,
March
2025
8.2/10
I had a wonderful stay at Sierra Resort Yuzawa with my family for a winter getaway. The service was exceptional, with thoughtful touches like a complimentary mini bar and a gourmet dinner that was delicious every night. The location is a bit tricky, as there’s a bit of a walk from the car park, but the gorgeous views from the hotel made it worthwhile. While the skiing conditions varied, the overall experience was lovely, aside from a few challenges getting to the lifts. I definitely plan to come back.
Rooms
8.0
The rooms were spacious, clean, and offered beautiful views overlooking the slopes, making it a comfortable stay.
Service
9.0
The service was outstanding, with friendly staff and great attention to detail throughout our stay.
Location
7.0
The location is beautiful, right in the center of the mountain area, but it's challenging to get to due to the uphill walk from the shuttle drop-off.
Dining
9.0
Dining was fantastic, with a variety of delightful dishes served each night that catered well to our tastes.
Facilities
8.0
The facilities were well-maintained, particularly the onsen, which was a great place to relax after a day on the slopes.
Stunning views
Challenging access
Martin
United Kingdom,
January
2025
7.8/10
I had a lovely stay at Sierra Resort Yuzawa with my family. The hospitality was top-notch, and the amenities like the onsen really made it special. However, the location posed some challenges, especially with the uphill walk back to the resort after skiing. Overall, we enjoyed our time here, although the ski accessibility could use some improvement.
Rooms
7.0
The rooms were spacious and clean, but they didn’t quite match the luxurious feel of the common areas.
Service
9.0
The service was exceptional, with attentive staff going the extra mile to make us feel at home.
Location
6.0
The resort is set in a picturesque area, but the downhill walk from the drop-off point can be tricky, especially in poor weather.
Dining
8.0
The dining experience was fantastic, with a gourmet menu that impressed us, though it might not have been enough for my hungry teenage boys.
Facilities
9.0
Amenities like the onsen and the shared areas were beautiful and well-maintained, adding to the overall experience.
John
United Kingdom,
December
2024
7.8/10
Sierra Resort Yuzawa is a beautiful spot for a family winter getaway. The staff is incredibly attentive, and the onsen experience is world-class. However, the resort's location poses some challenges, especially during inclement weather, and while the dining is enjoyable, my boys found it not quite filling enough after a day on the slopes.
Rooms
8.0
The rooms were clean and comfortable, featuring modern amenities. However, they were not as impressive compared to the stunning lobby and dining areas.
Service
9.0
The service was attentive and friendly, making us feel welcomed. There was a notable difference with one specific staff member, but overall, the experience was positive.
Location
6.0
The resort is a bit challenging to reach due to the steep walk from the drop-off area, particularly when the weather isn't cooperating. Ski access also has its ups and downs depending on the conditions.
Dining
7.0
The dining experience was delightful, with a gourmet dinner that was very well-prepared but left my kids wanting more after skiing all day.
Facilities
9.0
The facilities, especially the onsen and the cozy lobby, were fantastic and added to the overall experience.
World-class onsen
Challenging access
Jade
United Kingdom,
December
2024
8.2/10
Sierra Resort Yuzawa is a lovely spot for a winter getaway, complete with beautiful on-site amenities and attentive service. The onsen and gourmet dining were highlights, but the location requires a bit of effort to access and the ski in/out experience could be improved. Overall, it offers a relaxing stay despite a couple of minor drawbacks.
Rooms
8.0
The rooms were clean and comfortable, designed well with great views overlooking the slopes. However, I did notice some issues with room service not being consistent.
Service
9.0
The staff was incredibly welcoming and attentive, making me feel like a returning friend. Though I encountered one curt staff member during my last visit, it didn’t overshadow the overall positive experience.
Location
7.0
The location has its challenges, particularly the uphill walk after getting off the shuttle, especially in bad weather. Still, being right on the slopes makes it a great spot for skiing enthusiasts.
Dining
8.0
Dining was a treat, with a buffet style that offered a delightful variety of Western and local cuisine, though I felt the portions could be more generous for hungry skiers.
Facilities
9.0
Facilities were top-notch, especially the onsen and lounge areas with lovely mountain views. I appreciated the little extras like free hot drinks and snacks available in the lobby.
Oliver
United Kingdom,
October
2024
8.6/10
My family had a lovely time at Sierra Resort Yuzawa, appreciating the attention to detail from the staff and the excellent amenities. The resort offers a beautiful onsen and a gourmet dining experience, but the location poses some challenges, especially with the walk from the car park and the ski accessibility. Overall, we had a great stay and would love to return.
Rooms
9.0
The rooms were spacious, clean, and offered the perfect level of comfort for relaxing after a day on the slopes. I could even see people skiing down from my window, with breathtaking mountain views in the background.
Service
10.0
The service was superb, with attentive staff eager to help throughout our stay. I particularly appreciated the complimentary drinks and snacks available in the lobby.
Location
7.0
The resort's location is quite scenic, although the walk from the car park includes some challenging uphill and downhill sections. It's not ideal, especially in bad weather, and ski access can vary significantly depending on snow conditions.
Dining
8.0
The dining experience was delightful, with a multi-course dinner that was beautifully presented. However, my boys found the portions a bit lacking after a long day of skiing.
Facilities
9.0
The on-site amenities were impressive, especially the world-class hot springs which provided a relaxing atmosphere after skiing.
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